Last updated: [Insert Current Date]
This policy outlines the cancellation and refund procedures for SuperFiles.in's web design and development services.
1. Cancellation Policy
1.1 Project Cancellation
Cancellation requests must be submitted in writing to support@superfiles.in.
- Before work begins: 100% refund of deposit
- During development: Refund proportional to work not completed
- After completion: No refund available
1.2 Subscription Cancellation
For ongoing services:
- May cancel anytime with 30 days notice
- No refunds for partial billing periods
- Services continue until end of billing cycle
2. Refund Policy
2.1 Eligibility
Refunds may be issued for:
- Duplicate or erroneous charges
- Services not delivered as described
- Cancellation within allowed period
2.2 Non-Refundable Items
- Custom work already delivered
- Third-party services (domains, hosting, etc.)
- Services marked as non-refundable in contract
2.3 Refund Process
- Submit request to support@superfiles.in
- We review within 3 business days
- Approved refunds processed via original payment method
- Razorpay refunds typically complete in 7-10 business days
3. Dispute Resolution
For payment disputes:
- Contact Razorpay support for transaction issues
- Contact us for service-related disputes
- We will cooperate to resolve legitimate disputes
4. Special Circumstances
We may make exceptions for:
- Documented medical emergencies
- Natural disasters
- Other exceptional circumstances
5. Contact Us
For cancellation or refund requests:
Email: support@superfiles.in
Phone: [Your Contact Number]